Dr. Hess believes preventative medicine for exotic pets before they get sick is essential. She not only educates owners about the best ways to keep their pets healthy with proper diet and environment, but also urges owners to bring in their exotic pets at the first sign of illness.
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Typical problems include the following:
| feather picking | feather loss | hair loss |
| bleeding feathers | broken feathers | skin chewing |
| egg laying | egg binding | problems breeding |
| shedding | blood in urine | blood in stool |
| eating less | not eating | not perching |
| being fluffed-up | acting lethargic | acting aggressive |
| biting | screaming | diarrhea |
| vomiting | regurgitation | itching |
| mites | trouble breathing | sneezing |
| coughing | constipation | twitching |
| seizures | sleeping more | drinking more |
| broken legs | broken wings | lumps |
| bumps | wounds | weight loss |