Client Feedback Survey -
Help us improve our service to you and your pet!

How long have you been bringing you pet to Dr. Hess?

Less than six months
Over six months
Two Years
Over two years

Are you aware we are an AAHA-accredited hospital?

Yes
No

Do you know what AAHA-accredited means?

Yes
No

How did you first learn about AAHA accreditation?

Hospital's website
HealthyPet.com
Signage outside hospital
From my veterinarian or other hospital staff
Work-of-mouth from a friend or relative
Online other than the hospital's website or HealthyPet.com
I don't know what it is

Please rate the top five attributes you value in a veterinary hospital:
(please only use each rating once)

Most Valuable 2nd Most Valuable 3rd Most Valuable 4th Most Valuable 5th Most Valuable
Location and parking are convenient
Hours of operation meet my needs
Appointment begins promptly at scheduled time
Hospital staff are friendly and courteous
Hospital staff really care about my pet
Veterinarian listens and communicates treatments clearly
Hospital provides quality medical care
Hospital provides good value for my money

Please answer yes, no, can't remember or not applicable for the following statements:

  Yes No Can't recall N/A
I was shown a demonstration of treatment for post-visit care
I was given written information such as a care plan, handouts, brochures, etc.
I received a follow-up call for the treatment after my visit
I scheduled another appointment before I left the hospital
I heard the same recommendation for treatment from more than one person
I gave all the medication that was prescribed
I followed the instructions provided for treatment

When treatment options and recommendations were made, did you (check one):

Receive a written estimate and explanation of the costs
Receive an oral estimate and explanation of the costs
Didn't receive an explanation
Can't remember

How did you first hear about us?

Google
Yahoo
Word-of-mouth: referral from a friend or neighbor
Drove by and saw the hospital
Print ad
Hospital's website
HealthyPet.com
Veterinary professional association
From a pet store
From an animal Shelter
Through a breeder

How likely are you to refer this hospital to someone else?

Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely

Please rank how satisfied you were with the following:

Very satisfied Somewhat satisfied Somewhat unsatisfied Very unsatisfied
Cleanliness of the hospital and grounds
Amount of time spent in reception area
Amount of time spent waiting for veterinarian in exam room
The way staff handled and interacted with my pet
Quality of care/services received for the dollar amount spent
Overall experience on my most recent visit

What aspects of your visit were really great?

What aspects of your visit could be improved?

If you could offer one suggestion about how to improve our service to you and your pet, what would that be?