What to Expect at Your First Visit
Are you new to the Veterinary Center for Birds & Exotics? Our team is excited to welcome you and your bird or exotic pet to our facility, and we are determined to make your first visit as hassle-free as possible. Please read below to learn more about what to expect from your first visit with us.
Since we want to discuss proper diet, habitat, behavior, etc. with you and answer any questions you may have, our new pet exams typically take anywhere from 45 minutes to an hour. All appointments involve a complete physical examination performed by one of our veterinarians, as well as a discussion with one of our licensed technicians about your pet’s specific concern. You will also receive current recommendations regarding your bird or exotic pet’s nutrition, housing, behavior, and care. You’ll receive a printed handout containing information on these topics, as well. If you have misplaced copies of these handouts, please see our animal care page for general recommendations regarding care of your bird or other exotic pet species.
Please remember that although our appointments are scheduled for 30 minutes, we often need to take x-rays or draw blood, and this may necessitate just a little more time. We ask that you leave enough time in your schedule to accommodate these adjustments. If this is not possible, please let us know so we can arrange to keep your pet for additional testing, allowing you to pick him or her up a little later in the day. This way, your pet can still receive necessary care while you get done what you need to do!
If you are an existing client whose bird or other exotic pet has been examined at the Veterinary Center for Birds & Exotics before, you are welcome to drop off your pet before his/her appointment and pick him/her up afterward, if you are unable to stay for the visit. All we ask is that you give us a call first to let us know, and leave a phone number so that we can reach you during your pet’s short stay.
Before You Visit
If you are coming to the Veterinary Center for Birds & Exotics for the first time, please try to arrive a few minutes early to fill out forms. To save time, you can download and complete your client registration form ahead of time. If your pet has been examined by another veterinarian, and you are coming for a second opinion, please ask your veterinarian for a copy of your pet’s medical records to bring with you to your visit with us. Better yet, have the veterinarian fax us the medical records at (914) 864-1413, or email us at firstname.lastname@example.org.
If your veterinarian is referring your pet to the Veterinary Center for Birds & Exotics, ask him or her to fill out our patient referral form ahead of time for you to bring with you to your appointment. In addition, if you can, bring a fresh stool sample (ideally, passed on the day of your pet’s appointment) with you to your appointment so that we can have it for analysis. Samples can be kept fresh in an air-tight plastic bag or jar. In addition, to keep your pet safe, please bring him or her in an enclosed carrier.
How Do I Know Whether I Need To Bring My Exotic Pet to the Vet?
The Veterinary Center for Birds & Exotics receives numerous calls every day from exotic pet owners who are wondering what to do to help their sick exotic pets at home. Almost always, our recommendation is to make an appointment with our vets and to let them and their staff examine the animal. If you were ill and called your doctor for help, he or she would tell you that in order to provide you with proper medical care, he or she would need to examine you. The same is true with birds and exotic pets! In fact, because many exotic pets become more fragile the sicker they become, it is essential that they be examined as soon as possible when they begin to show signs of illness. Regular annual examinations of all exotic pets also helps keep exotic family members healthy, keeps owners updated about the latest developments in exotic animal care, and keeps our vets consistently aware of the pet’s physical condition.
How Much Will My Pet’s Visit to the Veterinary Center for Birds & Exotics Cost?
Fees depend on the type of exotic pet that you have and the reason for your visit. If you call The Veterinary Center for Birds & Exotics, the receptionists will be happy to explain fees for an examination, but because it is impossible for our veterinarians to know what they will need to do to treat your pet before the examination, detailed treatment plans are not possible over the phone. Depending on the reason for your pet’s visit, after our vets have examined your animal, they will formulate a detailed medical care plan individualized to your pet’s needs that they will review carefully with you at the appointment, before any procedures are performed, so that you and they can decide on the best course of treatment to help your pet.
What Methods of Payment Does the Veterinary Center for Birds & Exotics Accept?
The Veterinary Center for Birds & Exotics accepts:
- American Express
- Care Credit
We no longer accept checks as a form of payment.
Payment is required at the time services are rendered or upon discharge from the hospital. A 50% deposit is required at the time your pet is hospitalized. Before any treatment is begun, our vets write a detailed medical care plan individualized to your pet’s needs, which they review with you, so that you are well informed of estimated costs associated with providing your pet with the best medical care. When major medical problems arise, we offer financing through Care Credit, if you qualify.
Contacting the Veterinary Center for Birds & Exotics
Phone: (914) 864-1414
Fax: (914) 864-1413
(If you need an immediate response, please call us.)
Directions to the Veterinary Center for Birds & Exotics
The Veterinary Center at 709 Bedford Road is conveniently located on the corner of Route 117 and Green Lane in Bedford Hills, NY (map). By car, the Veterinary Center is approximately 20 minutes from White Plains, 45 minutes from Manhattan, 25 minutes from the Tappan Zee Bridge, and 25 minutes from Danbury, CT.
From points south (Southern Westchester County, the Bronx, and New York City): Take the Saw Mill Parkway North to Exit 38 (Green Lane). Go over the railroad tracks to the light. Make left at the light on to Route 117 (Bedford Road). Entrance is immediately on your left.
From points north (Connecticut, Dutchess and Putnam Counties): Take I-684 South to Exit 5 (Saw Mill Parkway South). Take Saw Mill Parkway South to Exit 39S (Route 117 South/Bedford Hills). Turn right on to Haines Road and after 0.1 miles, make sharp right on to Route 117 (Bedford Road). Continue on Route 117 for 1.1 miles. The Veterinary Center will be on your right.
From Rockland County and New Jersey: Take I-87 over the Tappan Zee Bridge to Exit 8A (Saw Mill Parkway North). Take the Saw Mill Parkway North to Exit 38 (Green Lane). Go over the railroad tracks to the light. Make left at the light on to Route 117 (Bedford Road). Entrance is immediately on your left.
From Grand Central Station, take Metro-North (Harlem Line) to Bedford Hills Station (approximately 1 hr). The Veterinary Center is a 3-minute taxi cab ride from the station. Taxi cabs are readily available at the station. Trains leave go back and forth between Grand Central and Bedford Hills every hour. Check www.mta.info for details.