Keeping people safe while caring for pets during the COVID-19 outbreak
To all our valuable clients and their pets, we at the Veterinary Center will continue to stay open to care for ill pets during this difficult time, but to ensure the health and safety of you, your pets, and our staff, we are implementing some new protocols:
Our waiting room is very small, and our exam rooms are even smaller, making social distancing impossible. Therefore, for the health and safety of both pet owners and our staff, we will continue to ask pet owners to hand off their pets in carriers to our staff in the parking lot outside the Center. Pet owners will not be allowed inside the Center. Instead, staff members will carefully remove pets from their carriers inside the building and then return carriers to pet owners in the parking lot. No other personal objects (toys, blankets, etc.) will be taken into the building.
Pet owners will be asked to provide detailed accounts on the phone to the staff about what is going on with their pets. Owners are welcome to listen on their phones to the appointment in progress as it goes on in the exam room and should feel free to ask questions as the doctor comes up with recommended plans for treatment.
Once the staff and the pet owner have agreed on a treatment plan for a pet, owners will be asked to sign permission for treatment online and can either wait in their cars in the parking lot until their pet’s care is complete, or they can return later to the Center at a time they work out with the staff to pick up their pets.
All payment for services will be due at the time of treatment, as usual, and will be processed over the phone.
We are sorry if these new policies inconvenience our clients in any way, but in order to keep our staff healthy so that we may be there to treat your pets, we feel that these steps are necessary. We cannot compromise on these new policies and risk the health of our staff. Please be patient during these trying times so that we can all get through this safely and not compromise our health or the health of our beloved pets.